Collection and Use of Information
Envision Training may require the collection of personal information from individuals and/or entities, applications, websites, products or services.
Envision Training may collect and hold personal information, such as, but not limited to, names of employees and proprietors of organisations, addresses, telephone numbers, facsimile numbers, email addresses, titles and professional affiliations. These details are collected for the purpose of providing Envision Training services to customers and clients, and the selling and marketing of its products and extended range of services. Envision Training may also use such information to apply customer/client satisfaction surveys and events, such as ‘loyalty’ programs.
Additional information may be collected and used for internal statistical studies and market research.
In the event that sensitive information is collected by Envision Training, it will not be used for any purpose without the express permission of the individual. Envision Training will not under any circumstance adopt, use or disclose a government related identifier.
Storage, Access and Retention of Personal Information
All personal information collected by Envision Training will be retained as part of our records, which will be securely monitored and maintained by Envision Training. The data will not be made available to a third party, unless it is legally required and verified, without the authority of the individual who provided the personal information.
Envision Training will make available upon request inspection of all personal information, that Envision Training holds, provided reasonable notice is given. In the event that any part of the personal information that the individual inspects is determined to be incorrect and requires alteration, then Envision Training will make such alteration in compliance with the corrected advice provided by the individual.
Envision Training will take all reasonable steps to protect the security of the personal information that it holds. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
Wherever possible Envision Training would appreciate dealing with individuals and/or entities using their trading/legal name, however Envision Training will adhere to its requirements under the Australian Privacy Principles and where practicable offer the use of a pseudonym.
Envision Training will take reasonable steps to ensure any overseas recipients will comply with the 13 Australian Privacy Principles.
Where information held by Envision Training is no longer required to be held, and the retention is not required by law, then Envision Training will destroy such personal information by secure means.
If an individual has any concerns regarding the privacy of personal information, then the individual may make a complaint to the Envision Training who will then endeavour to resolve the complaint.
Sources of Information
Where possible, Envision Training will collect the information directly from individuals, customers and clients. In some instances, Envision Training may collect personal information from secondary mediums and, in this case, it will endeavour to verify such details with the person concerned.
Envision Training acknowledges that there is no obligation for an individual to provide personal information. However, if an individual chooses not to provide Envision with personal details, it may not be able to provide the individual with a full range of services or may reduce the ability of directly servicing the individual’s organisation.
Purpose of the Collection
Envision Training may require the collection of personal information to satisfy the needs of the organisation.
The personal information may be required for the purpose of:
- giving the information which a member/customer is entitled to; and
- supplying to, and administering, the products and services the member/customer requires.
Envision Training may also collect the information for the provision of marketing, unless a specific request in writing is provided, detailing what is not required.
Envision Training may need to give personal information to other organisations to comply with its legal obligations, such as auditors, legal advisers and the Australian Taxation Office (or any other relevant organisations).
Envision Training will only use or disclose personal information for direct marketing purposes where the individual has either consented to their personal information being used or has a reasonable expectation that their personal information will be used for this purpose, and conditions relating to opt-out mechanisms are met.
Disclosure to an Organisation
Envision Training may disclose personal information, for the purposes set out above, to any of its subsidiaries, branches, franchises or legally related companies, agents, dealers or contractors.
Envision Training acknowledges that there is no obligation for an individual to provide it with personal information. However, if an individual chooses not to provide Envision Training with personal details, it may not be able to provide the individual with a full range of services or may reduce the ability of directly servicing the individual’s organisation.
Access Rights and Contact Details
The Privacy Act 1988 provides the right to access personal information held by Envision Training . If the information is inaccurate, a request can be made to correct it.
Envision Training will provide access to information free of charge and in an appropriate format.
Further information can be obtained by contacting Envision Training.
Australian Privacy Principles (APP’s)
Envision Training Australia Pty Ltd will endeavour to adhere to all 13 Australian Privacy Principles as stated below.
- APP 1 – Open and transparent management of personal information
- APP 2 – Anonymity and pseudonymity
- APP 3 – Collection of solicited personal information
- APP 4 – Dealing with unsolicited personal information
- APP 5 – Notification of the collection of personal information
- APP 6 – Use or disclose of personal information
- APP 7 – Direct marketing
- APP 8 – Cross-border disclosure of personal information
- APP 9 – Adoption, use or disclosure of government related identifiers
- APP 10 – Quality of personal information
- APP 11 – Security of personal information
- APP 12 – Access to personal information
- APP 13 – Correction of personal information
For further clarification of the Privacy Act 1988 and subsidiary 13 Australian Privacy Principles please visit www.oaic.gov.au